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Cancellation & Return Policy

Celebrating Innovation and Lifestyle Excellence at Qube Lifestyle

Cancellation and Return Policy

At Qube Lifestyle, we want you to have a hassle-free shopping experience. We understand that occasionally, you may need to cancel an order or return a product. To ensure transparency and clarity, please review our Cancellation and Return Policy below:

Cancellation Policy:

  1. Order Cancellation:
    • You may cancel your order within 24 hours of placing it. To cancel an order, please contact our customer support team as soon as possible.
    • Once an order is shipped, it cannot be canceled.

Return Policy:

  1. Eligibility:

    • You may initiate a return for eligible products within 30 days of receiving your order.
    • To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
  2. Non-Eligible Items:

    • Some products, such as perishable goods, personalized items, and products classified as hazardous materials, are not eligible for returns.
  3. Return Process:

    • To initiate a return, please contact our customer support team to request a Return Authorization (RA) number and instructions.
    • You are responsible for the cost of return shipping unless the return is due to an error on our part.
  4. Refunds:

    • Once we receive and inspect the returned product, we will process your refund.
    • Refunds are typically issued within 5-7 business days and will be credited back to the original payment method used for the purchase.
  5. Damaged or Defective Items:

    • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.
  6. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
  7. Restocking Fee:

    • Some returns may be subject to a restocking fee, which will be deducted from your refund. This fee may apply to items that require significant repackaging or refurbishing.

Contact Us:

If you have any questions or need assistance with the cancellation or return process, please don’t hesitate to contact our customer support team. We are here to help you and ensure that you have a positive experience with Qube Lifestyle.